How are patient reviews collected?

We have an integrated review system that ensures reviews submitted through our platform are 100% genuine.

Every patient that underwent a treatment booked through MedTourEasy gets a unique link to review their experience. The provided feedback is immediately posted to the website. We post negative reviews, too, because we believe these reviews reflect the real patient experience and they give clinics the chance to improve their services. In case of (rare) poor reviews, we mediate between the patient and the clinic and try to achieve an outcome to suit all parties, and we give clinics the opportunity to respond to the review.

What the review consists of
We ask our patients to rate (from 1 to 5) how happy they were with their overall treatment experience as well as these factors:

  • Communication
    How responsive and accessible were the clinic staff before, during and after treatment
  • Friendliness
    How helpful were the clinic staff and involved personnel
  • Value
    Was the experience good value for money
  • Facilities
    Were the clinic’s facilities everything they promised
  • Location
    How accessible was the clinic

We also ask for some qualitative feedback about the experience and for a review of MedTourEasy’s website and service.

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